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No. 003 (2024): III Congreso Internacional de Ingeniería Industrial

DOI: https://doi.org/10.26439/ciii2024

Published: 2025-05-02

Full Issue

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Presentación

Presentación

Ruth Vásquez Rivas Plata

11-14
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Ponencias

United we transform: harnessing ai for Peruvian SMEs digital success

Rafael I. Plaza

17-30
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Process management model based on the application of bpm and CRM to increase the productivity of a financial entity

Carlos Lopez-Torres-Orrego, Nicolas Herrera-Herrera, Alberto Flores-Perez

31-42
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Good manufacturing practices in the gastronomic sector of Colombia: an analysis of the current situation

Johanna Mildred Méndez Sayago, Jorge Esau Tierradentro Cruz, Gina Vera Rizzo

43-58
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Production management model to improve productivity in artichoke sanitization by applying standard work and 5s: case of the Agro-industrial sector in Peru

Angela Calderón Morales , Erla Alejandra Concha Romero

59-76
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Proposal to improve the efficiency and service quality of a warehouse through SLP. Case: food supplementation program in a region with a high level of poverty

Ángel Jesús Torres Aliaga, Alexandra Vásquez Idrogo, Maria Teresa Noriega-Araníbar

77-93
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Implementation of lean manufacturing, SOSTAC method and machine learning to improve commercial management in the services sector

Mauricio Aurelio Diaz Herrera, Giuseppe Taddey Calderón, Edilberto Miguel Avalos-Ortecho

95-115
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Improvement in customer management based on revenue management and RFM in an interprovincial passenger transport company

Cintia Lucero Ccalla Surco, Fiorella Munayco Rojas, José Antonio Taquía Gutiérrez

117-136
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Proposal for improving the inbound logistics in an automobile importing company using lean management

Jimena Pinto Adriazola, Jimena Mc Farlane Camino, Rafael Chavez-Ugaz

137-159
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Application of Six Sigma to enhance service quality in a restaurant

Martin García-Blásquez Carrillo, Yasser Luren Ccoyllo Veneros, Edilberto Miguel Ávalos-Ortecho

161-183
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CSR strategies to increase sustainability and improve human capital management in a construction SME

Orlando Sáenz Aguinaga, Adrián Paz Vega, Jorge Montoya Barragán

185-201
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Lean Service and BPM to Improve Service Levels in a Telecommunications Company

Carlos Arteaga Ventura, Xiomara Alessandra Rosales Meza, Silvia Ponce Álvarez

203-214
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Improvement proposal based on lean manufacturing to reduce defective rate in an SME in the optical sector

Steffany Alejandra Ramos Jacobo, Luis Alonso Ricse Calderon, Elsie Bonilla Pastor

215-235
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Operations Model Applying TOC And SLP to Increase the Level of Services in the Emergency Area of a Private Health Center

Matias Leo Forno, Rafaella Teixeira Torterolo, Maria Teresa Noriega-Araníbar

237-252
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Improving order fulfillment through triple exponential smoothing, ABC and linear programming in an alcoholic beverage delivery company

Ruth Angela Alarcon Carhuallanqui, Andrea del Pilar Merino Cafferata, Rafael Mauricio Villanueva Flores

253-267
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