Developing ai assistants, agents, and collaborative platforms

Authors

DOI:

https://doi.org/10.26439/interfases2025.n021.7801

Keywords:

agents, artificial intelligence, assistants, education, technology

Abstract

This article explores the development and application of artificial intelligence (AI) in the creation of assistants, agents, and collaborative platforms. Various applications and uses of AI are analyzed, highlighting their impact on education, industry, customer service, project management, and user experience. Three analogies are contrasted to describe and understand the application of AI in an organization: the Chef de Cuisine, the CMMI maturity model, and the Supply Chain. Methods and technologies for the development of these systems are examined, as well as technical challenges, risks, and ethical considerations in their implementation. Initiatives for AI assistants designed for university professors and AI agents in industrial processes are analyzed, exploring their functionalities and benefits. Figures and tables summarize the findings, and recommendations are provided for the implementation of AI Agents and Assistants in academia, institutions, and companies.

 

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Author Biographies

  • Olda Bustillos Ortega, Escuela de Ingeniería Informática, Universidad Internacional de las Américas, Costa Rica

    Escuela de Ingeniería Informática, Universidad Internacional de las Américas, Costa Rica

    Magíster en Informática con especialidad en Auditoría Informática por la Universidad Latina de Costa Rica. Actualmente, se desempeña como directora de la Escuela de Ingeniería Informática y docente investigadora en la Universidad Internacional de las Américas. Ha recibido reconocimientos por su participación en la XI Conferencia “Servicios creativos y modernos para el comercio y desarrollo sostenible” de La Red Latinoamericana y Caribeña para la Investigación en Servicios (REDLAS), en The 2022 International Conference on Information Technology & Systems (ICITS’22) y como honorary academician of social sciences en la International Academy of Social Sciences (IASS) en Palm Beach, Florida, Estados Unidos. Sus intereses de investigación incluyen inteligencia artificial, ciberseguridad y desarrollo de sistemas inteligentes.

     

  • Jorge Murillo Gamboa, Escuela de Ingeniería Informática, Universidad Internacional de las Américas, Costa Rica

    Magíster en Computación con especialidad en Telemática por el Instituto Tecnológico de Costa Rica. Actualmente, es docente investigador y cuenta con el reconocimiento de IEEE senior member, además de ser miembro de la IEEE Computer Society PEAB At Large y del EIT BOK Core Writing Team. Ha recibido distinciones como valued member and supporter en junio del 2016 y certificate of appreciation en diciembre del 2014 por la IEEE Computer Society. Sus intereses de investigación abarcan la inteligencia artificial, la ciberseguridad y el desarrollo de habilidades y competencias digitales de acuerdo con el modelo SFIA.

  • Olman Núñez Peralta, Escuela de Ingeniería Informática, Universidad Internacional de las Américas, Costa Rica
    Magíster en Base de Datos por la Universidad Cenfotec. Actualmente, es docente investigador en la Universidad Internacional de las Américas. Interesado en base de datos, machine learning e inteligencia artificial.
  • Fabián Rodríguez Sibaja, Escuela de Ingeniería Informática, Universidad Internacional de las Américas, Costa Rica

    Magíster en Administración de Proyecto por la Universidad para la Cooperación Internacional. Actualmente, es docente investigador. Interesado en metodologías de desarrollo de software, inteligencia artificial y sistemas de información de apoyo a los negocios.

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Published

2025-07-31

Issue

No. 021 (2025)

Section

Research papers

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Last updated 03/05/21

How to Cite

Developing ai assistants, agents, and collaborative platforms. (2025). Interfases, 021, 35-57. https://doi.org/10.26439/interfases2025.n021.7801

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