Design of a strategic management model based on the balanced scorecard to improve institutional performance in a private basic education institution in Colombia

Authors

DOI:

https://doi.org/10.26439/ing.ind2026.n50.8573

Keywords:

Balanced Scorecard, strategic management in schools, organizational performance, educational service organizations, performance measurement

Abstract

This study aimed to design an institutional management model based on the Balanced Scorecard (BSC) to integrate planning, monitoring, and performance evaluation in a private educational institution in the Colombian Caribbean region. The research addresses the problems associated with the absence of a formal strategic management system in this organizational context. A qualitative exploratory-descriptive approach was adopted through a single case study design, using document analysis, semi-structured interviews, and non-participant observation involving 30 institutional stakeholders. A complementary semi-quantitative analysis based on the frequency of mentions by BSC perspective was incorporated. The results revealed structural gaps across the four dimensions: internal processes (93,33%), customers (86,67%), learning and growth (83,33%), and financial (80,00%), with a mean of 25,75 mentions and a standard deviation of 1,71. The chi-square test χ²(3) = 0,34 (p = 0,952) indicated no statistically significant differences. As a result, a strategic institutional model was designed, consisting of fifteen strategic objectives supported by indicators and implementation initiatives, which enables the integration of planning, monitoring, and institutional performance evaluation, strengthening decision-making and continuous organizational improvement.

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Author Biographies

  • David Enrique Uribe Suarez, Facultad Ingeniería Industrial, Universidad Antonio Nariño, Colombia

    Doctor en Educación Matemática por la Universidad Antonio Nariño, magíster en Administración de Empresas e ingeniero industrial por la Universidad de La Guajira. Es especialista en Pedagogía y Docencia Universitaria de la Fundación Universitaria del Área Andina. Actualmente, se desempeña como docente universitario en la Universidad Antonio Nariño, sede Riohacha. Ha liderado y participado en proyectos de investigación enfocados en la gestión organizacional, la educación matemática y la viabilidad empresarial. Cuenta con publicaciones científicas en revistas indexadas.

  • Yeris Baquero Bolaños, Facultad Ingeniería Industrial, Universidad Antonio Nariño, Colombia

    Aspirante al título de ingeniero industrial por la Universidad Antonio Nariño. Actualmente, se desempeña como analista en el Departamento de Perforación y Voladura de Cerrejón de una empresa minera de carbón ubicada en Albania, La Guajira, Colombia. Su experiencia profesional se orienta al análisis de procesos operativos, gestión de información y apoyo en la toma de decisiones en entornos industriales.

  • José Ricardo Fuentes Jaramillo , Facultad Ingeniería Industrial, Universidad Antonio Nariño, Colombia

    Aspirante al título de ingeniero industrial por la Universidad Antonio Nariño. Actualmente, se desempeña como supervisor en la zona de puerto de la empresa Cerrejón, en La Guajira, Colombia. Su experiencia profesional se centra en la supervisión de operaciones logísticas e industriales, así como en la gestión de procesos operativos en entornos de alta complejidad.

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Published

2026-06-15

Issue

No. 50 (2026)

Section

Business engineering

License

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

How to Cite

Uribe Suarez, D. E., Baquero Bolaños, Y., & Fuentes Jaramillo , J. R. (2026). Design of a strategic management model based on the balanced scorecard to improve institutional performance in a private basic education institution in Colombia. Ingeniería Industrial, 50, 237-259. https://doi.org/10.26439/ing.ind2026.n50.8573