Technology for the care of people with disabilities: forming consumer relationships

Abstract

Consumer protection regulations assume that a reasonable consumer will choose a suitable product or service, based on the relevant information received for their purchase; and, only if the supplier fails him, the law will protect him. However, what happens to people with sensory disabilities (deaf, blind and/or mute people) who cannot receive information like the majority, even if the provider complies with transferring information through traditional channels (advertising, brochures, messages, calls, face-to-face speeches). If they comply with the current regulation, and if they prove that they did not fail, the law will not protect people with sensory disabilities, making them responsible for buying wrong. Therefore, it is the purpose of this article to provide technological solutions that allow overcoming the problem that people with sensory disabilities have to receive relevant information and thus be able to contract products and/or services according to their interests (ideal).