Promotion of mechanisms for conflict prevention and resolution to attain an effective consumer protection

Abstract

The present article pursues to analyze the objectives of the current national consumer protection policy and its importance as an instrument that facilitate the government’s duty to protect the consumers’ rights according to the constitutional regime in force. In such context, this paper discusses the role of the National Institute for the Defense of Competition and Intellectual Property (Indecopi) regarding the accomplishment of said objectives through the promotion of mechanisms for conflict prevention and resolution between suppliers and consumers.