¿Qué es la calidad 4.0? Una revisión de la literatura
Resumen
El objetivo de la presente investigación es realizar una revisión sistemática de la literatura acerca de la definición de la calidad 4.0, sus elementos, las habilidades que los empleados necesitan para aplicarla y las barreras que han estado enfrentando las empresas para su puesta en marcha. Se recopilaron y revisaron cincuenta artículos obtenidos de Scopus y Google Scholar en un periodo comprendido entre el 2017 y el 2023. En primer lugar, se realizó un análisis descriptivo de acuerdo al año de publicación y las fuentes de publicación. En seguida, los artículos seleccionados fueron clasificados de acuerdo con los cuatro temas de investigación. Finalmente, este estudio contribuye a la literatura de la calidad en la que profesionales, gerentes, empresarios e investigadores puedan comprender y aplicar la calidad 4.0 a fin de mejorar la productividad y competitividad de las organizaciones.
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